Change Your Perspective: Are You Doing Everything You Can to Become a High Reliability Organization?

Tue. September 18| 10:45 AM - 12:00 PM | 202

After this session you’ll be able to:
  1. Describe how high reliability organizations (HROs) focus on error prevention rather than incident remediation.
  2. Discuss steps required to identify a roadmap for process improvement.
  3. Understand the importance of identifying key stakeholders to assist in the transformation to a high functioning and cohesive perioperative services department using HRO principles.

Why this is important:

How can your organization start the journey toward becoming a HRO? As a trainer of her hospital’s 15,000 staff needing to be instructed in HRO principles and techniques, Hazel Boyd knows first-hand how to bridge the gaps in perioperative services with high reliability tools and practice.

As she tells her tale of a multidisciplinary team coming together to develop a plan to correct a recurring issue, you’ll learn to review and assess your perioperative services department through a different lens. Gain the skills necessary to complete a deep review of your current practices and identify areas in need of change, while encouraging your team to conduct research, share ideas, develop a succinct and sustainable plan of action, and take into account each team member’s perspective.


Track: Clinical Track, Masters Series

Registration Type: All Access Pass, OR Manager Conference Only


Hazel Boyd, MBA

Hazel Boyd, MBA

Clinical Operations Manager, Perioperative Services

Boston Children's Hospital

Role: Speaker