OAS CAHPS: What it Means to Your Facility

Tue. September 18| 2:00 PM - 3:15 PM |

After this session you’ll be able to:
  1. Discuss OAS CAHPS and implications for your facility.
  2. Identify improvement strategies for OAS CAHPS scores and the patient experience.
  3. Define gaps in your process when implementing the OAS CAHPS survey.

Why this is important:

The Centers for Medicare & Medicaid Services (CMS) implemented a voluntary national reporting program for outpatient surgical cases in January 2016. Are you and your facility ready if the program moves from voluntary participation to mandatory implementation?

As part of their search to better understand this voluntary reporting, Mattioni and Hoke completed a project that included outpatients from acute care and ambulatory settings. During this session, they’ll discuss data they gleaned from their study of the process, sharing insight into the basics of OAS CAHPS (Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey), including eligibility, reporting, and reimbursement, as well as survey domains and questions. Discover evidence-based, real world strategies that can be implemented to improve patient experience as well as OAS CAHPS scores in your facility.

CSSM

Track: Clinical Track

Registration Type: All Access Pass, OR Manager Conference Only


Speakers

Colleen Mattioni, DNP, RN, CNOR

Colleen Mattioni, DNP, RN, CNOR

Associate Chief Nursing Officer

Hospital of the University of Pennsylvania

Role: Speaker

Nicole Hoke, MSN, RN, CCRN, CCNS

Nicole Hoke, MSN, RN, CCRN, CCNS

Associate Clinical Director Perioperative Nursing

Hospital of the University of Pennsylvania

Role: Speaker