Back to the Basics: The Key to PACU Patient and Staff Satisfaction

Wed. September 19| 8:15 AM - 9:30 AM | 209

After this session you’ll be able to:
  1. Understand why employee satisfaction correlates to improved patient satisfaction.
  2. Explain the postanesthesia care unity (PACU) leader's role in patient and employee satisfaction ratings.
  3. Assess your team and strategize for improved communication with patients and their families.

Why this is important:

In light of healthcare reform, we must be prepared to implement strategic and rapid change to provide cost effective, high-quality, and accessible healthcare. What does this mean for you as a PACU leader? A successful leader must be able to guide staff through change. Casteel identifies patient experience training as imperative for navigating the current healthcare climate. Through her own experiences, she’s learned that organizations that manage change best create a sense of urgency and use a guiding team with credibility within the organization to create a clear, connected vision of the staff’s purpose, which should always be patient-centered. Casteel will provide you the skills needed to improve patient and family member interactions, and in turn satisfaction scores. You’ll become the savvy leader that understands that employee and patient satisfaction are related, as she guides you in establishing well-defined expectations, consistent leader rounding on staff and patients, and a standardized communication process.


Track: PACU Manager Summit, PACU Manager Summit - Indirect Credit

Registration Type: All Access Pass, PACU Manager Summit Only


Lydia G. Casteel, MSN, RN, CCRN

Lydia G. Casteel, MSN, RN, CCRN

Director of Surgical Services

WellStar Paulding Hospital

Role: Speaker